At Mixt Academy, we understand that schedules can change. To ensure fairness and maintain the quality of our tutoring services, we have outlined our cancellation policy below.

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1. Student Cancellations

• Notice Period: Students may cancel or reschedule a tutoring session at least 24 hours in advance to avoid charges.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled session will be non-refundable and cannot be rescheduled.

• No-Shows: If a student does not attend a session without notice, it will be marked as a no-show and no refund or rescheduling will be provided.

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2. Tutor Cancellations

• If a tutor is unable to conduct a session, students will be offered:

  • A rescheduled session at no extra cost, or

  • A full refund if rescheduling is not possible or preferred.

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3. Emergency Exceptions

In the case of emergencies (e.g., medical issues, technical failures), Mixt Academy may review and approve exceptions to the policy on a case-by-case basis. Proper documentation or notice may be required.

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4. Group Sessions and Packages

• Group sessions are non-refundable unless cancelled by Mixt Academy.

• For prepaid packages, cancellations are allowed only for unused sessions, and notice must be given at least 24 hours in advance of the next session.

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5. How to Cancel or Reschedule

To cancel or reschedule a session, please contact us via:
📧 info@mixtacademy.com
📞 +44 7453 799076
Include your name, session date/time, and reason for cancellation.

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6. Policy Updates

Mixt Academy reserves the right to update this Cancellation Policy at any time. Changes will be communicated through our website or via email.