At Mixt Academy, we are committed to providing high-quality tutoring services and ensuring a positive learning experience. This Refund Policy outlines the conditions under which refunds may be issued.

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1. Session Cancellations by Students

• 24-Hour Notice Required: Students may cancel or reschedule a session with at least 24 hours’ notice to qualify for a full refund or credit.

• Less Than 24 Hours’ Notice: Cancellations made with less than 24 hours’ notice are non-refundable.

• No-Show Policy: Failure to attend a scheduled session without prior notice will result in no refund or rescheduling.

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2. Cancellations by Mixt Academy

• If a session is canceled by the tutor or Mixt Academy due to unforeseen circumstances, students will receive a full refund or the option to reschedule at no extra cost.

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3. Package Refunds

• For prepaid packages, refunds may be issued for unused sessions only, provided the request is made within 7 days of purchase and no sessions have been attended.

• Refunds on used packages are not available, but students may request session credits or substitutions at Mixt Academy’s discretion.

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4. Technical Issues

• If a session is disrupted due to verified technical issues on Mixt Academy’s side, a make-up session or refund will be offered.

• Students are responsible for ensuring they have a stable internet connection and functional device. Refunds will not be issued for issues on the student’s side.

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5. Quality of Service

• If you are dissatisfied with a session due to tutor performance, please report the issue within 24 hours. Mixt Academy will review the case and may offer a refund or replacement session based on the outcome.

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6. How to Request a Refund

To request a refund, please contact our support team at:
📧 info@mixtacademy.com
📞 +44 7453 799076

Include your name, session date, reason for the refund request, and proof of payment.

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7. Refund Processing Time

Approved refunds will be processed within 5–10 business days to the original payment method.

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8. Policy Changes

Mixt Academy reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website or email.